Customer Service
Free Shipping Included By Ems Express
See our Shipping & Delivery page for more details.
Returns & Replacements
We are committed to providing the best quality boots to our customers. If you receive damaged boots or the boots are not made of sheepskin,we will gladly provide a refund or replacement at no cost to you, upon receiving proof of damage.
Returns and Exchanges will only be accepted if they are requested within 2 weeks of receiving the boots.
The ugg botos must be free of wear and tear and must be thoroughly cleaned so that all dirt and debris is removed. Dirty shoes will be returned to the customer, without further evaluation. All shipping charges are non-refundable.Once we receive the item back (shipping charges must be paid by customer for the return), we will ship your requested exchange item back to you without charging any additional shipping fees.
Ordering
The ordering process is very simple and easy with our shopping cart.
Payment, Pricing
We strive to offer the best prices possible for Australia brand ugg boots. Should you find a better price available on a website (not ebay or auction site) then simply inform us and we will make every endeavor to match or beat the price. Please remember our Uggs boots are 100% Australian sheepskin and not an inferior brand of ugg boots like some of our competitors.
We accept paypal western union and moneygram payment.If you pay through paypal,then you need add the paypal fees.Usually it is about 4%. We usually accept us dollars and euros for the payment.
Viewing Orders
Simply login using the "log in" link present in the top right corner. Once logged in you will be able to view all of your current and past orders easily through this interface.
Updating Account Information
Simply use the link in the top right corner to login to your account and you can alter your contact details and all of your information. You can also view all of your past orders and details.
Our Ugg Boots
All products sold in our online ugg store are best quality. The ugg boots are made from the 100% natural grade A quality Australian sheepskin. We refuse to sell inferior made products like some of our competitors. When you purchase from our store,you can rest assure that you will receive the BEST Australian Uggs & sheepskin footwear.
How to care for your boots
Sheep skin is a material that should be cleaned gently. Ugg boots should never be put in a washing machine or a dryer. Hand-wash your ugg boots in a warm water, using an approved wool detergent. You can use a soft brush for scrapping. To dry, place your uggs in the shade, away from heat or direct sunlight and allow drying out slowly to retain the soft, supple finish. Sheepskin footwear does shrink slightly after drying out, but will get back to normal after just a few wears. Once the boot is dry, lightly brush the cleaned area with a suede or nubuck brush. Brush in one direction only. If you follow these directions, your ugg boots will look fantastic for years to come.
Imperfections in sheepskin
One reason ugg boots look and feel wonderful is the sheepskin used to make each pair. Sheepskin is natural and funnily enough, from sheep. This means there are sometimes inperfections, irregularities and differences in colors. It is this that makes the ugg so wonderful, so natural and so organic. Not everything in the World is perfect and its important to note we cannot make sheep perfect.
