Frequently Asked Questions
1. What size should I order if I am in between sizes
If you are in between sizes it is recommended by the manufacturer that you size down to the next whole size. (For example If you wear a size 8 you should order a size 8.) They may be snug at first, but the footwear will stretch a little as the fleece footbeds form to each individual foot.
2. Are all your items in stock
Yes, but occasionally the stock levels might reduce due to demand. If for any reason an Item is still displayed and you pay then we will contact you as quickly as possible and refund you.
Yes, but occasionally the stock levels might reduce due to demand. If for any reason an Item is still displayed and you pay then we will contact you as quickly as possible and refund you.
3. Can I get any special discount for my order
Yes, you can contact our online salesman. Depending on the amount of your order, they may offer you some special coupon. We also offer special sale some time, please pay close attention to our website.
Yes, you can contact our online salesman. Depending on the amount of your order, they may offer you some special coupon. We also offer special sale some time, please pay close attention to our website.
4. Is shipping included in the prices
Yes! The shipping fees are included in the item prices, we shall provide transport at our cost.
Yes! The shipping fees are included in the item prices, we shall provide transport at our cost.
5.What payment methods we accpet
Western Union
Our main payment gateway is Western Union, One of the fastest and easiest way to pay online. Please contact our live help to give your payment information if you pay with Western Union. Email works fine too. (Your first name, Last name, Address, Country, MTCN which includes 10 digital number, the total amount of money and the currency you sent)
Moneygram
One another fastest and easiest way to pay. Please contact our live help to give your payment information if you pay with Moneygram. And please email us the payment informations(Your first name, Last name, Address, Country, reference number which includes 8 digital number, the total amount of money and the currency you sent)
Paypal
This is another payment we accpet for most of the orders. PayPal is widely known for its secure transactions, so you will always be protected against fraud. We strongly promote PayPal because of its perfect repuation all around the world. You can pay through PayPal with Credit Cards and Debit Cards directly. If you want pay with paypal,you need add 4% paypal fees.
Our main payment gateway is Western Union, One of the fastest and easiest way to pay online. Please contact our live help to give your payment information if you pay with Western Union. Email works fine too. (Your first name, Last name, Address, Country, MTCN which includes 10 digital number, the total amount of money and the currency you sent)
Moneygram
One another fastest and easiest way to pay. Please contact our live help to give your payment information if you pay with Moneygram. And please email us the payment informations(Your first name, Last name, Address, Country, reference number which includes 8 digital number, the total amount of money and the currency you sent)
Paypal
This is another payment we accpet for most of the orders. PayPal is widely known for its secure transactions, so you will always be protected against fraud. We strongly promote PayPal because of its perfect repuation all around the world. You can pay through PayPal with Credit Cards and Debit Cards directly. If you want pay with paypal,you need add 4% paypal fees.
6.How do i cancel the order
All the orders placed on our site are available to be cancelled within 6 hours, but if we have already dispatched the order we cannot guarantee a cancellation, sorry for inconvenience.
All the orders placed on our site are available to be cancelled within 6 hours, but if we have already dispatched the order we cannot guarantee a cancellation, sorry for inconvenience.
7.How long will it take to delivery
Total delivery time is composed of two parts. The first part is the processing time. This is the time from when your payment is received to when we gather up all the items and pack them. Processing takes 3 work days normally. The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the destination. Please see our Shipping & Delivery page for more details.
8.How do I track my order
We ship via EXPRESS MAIL SERVICE to ensure fast and secure shipping to any destination. After we send out your order, we will email you the tracking number and tracking links to your registered email address. Simply enter this information into the proper fields and click on the track button. All orders can be tracked by logging on to www.ems.com.cn Please contact us via email if you need further tracking assistance.
9.Can I wear my ugg boots in the rain or snow
Sheepskin is naturally water resistant, and therefore small amounts of moisture will not seep through or damage it. For more complete protection, we recommend treating products with a Stain and Water Repellent. Boots/shoes with full grain leather uppers are waterproof, but it is still recommended that they be treated.
Sheepskin is naturally water resistant, and therefore small amounts of moisture will not seep through or damage it. For more complete protection, we recommend treating products with a Stain and Water Repellent. Boots/shoes with full grain leather uppers are waterproof, but it is still recommended that they be treated.
10.Do I need to weatherproof my Ugg boots
Since UGG footwear is made of sheepskin and leather, they are naturally resistant to small amounts of water. We do recommend waterproofing them if you intend on wearing them in heavy snowfall or rain.
Since UGG footwear is made of sheepskin and leather, they are naturally resistant to small amounts of water. We do recommend waterproofing them if you intend on wearing them in heavy snowfall or rain.
11.My boots are making my feet turn black. Is this a defect
No. Slight dye transfer may occur with darker-colored sheepskin during first few wears.
No. Slight dye transfer may occur with darker-colored sheepskin during first few wears.
12.Can I trust to shop on this website
Many people are concerned about the security of online transactions. We can assure you of the safety of the shipping on our website as well as the quality of products sold. It is safe to shop here; we do not continue to have your payment information on the website after you shopping. We also do not provide your personal information to other parties.
Many people are concerned about the security of online transactions. We can assure you of the safety of the shipping on our website as well as the quality of products sold. It is safe to shop here; we do not continue to have your payment information on the website after you shopping. We also do not provide your personal information to other parties.
